Privacy Policy

Dive Lord Howe Privacy Policy

Introduction

Dive Lord Howe is committed to protecting the privacy of our customers and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with relevant laws and regulations.

1. Information We Collect

Personal Information:

Name, address, email address, phone number, and other contact details.
Payment information (credit card details, billing address).
Date of birth.
Diving certification details and experience levels.

Usage Data:

Information on how you use our website and services (browsing history, search queries, page visits).
Device and browser information (IP address, browser type, operating system).
Location data.

Communications:

Records of your communications with us, including emails, phone calls, and messages.

2. How We Use Your Information

Service Delivery:

To process bookings and payments.
To communicate with you regarding your bookings and our services.
To provide personalised diving experiences based on your preferences and certification levels.

Marketing and Promotions:

To send you promotional offers, newsletters, and updates.
To inform you about special events, new services, and conservation efforts.

Improvement and Personalisation:

To enhance our website, services, and customer experience.
To conduct surveys and collect feedback for service improvement.
To personalise content and offers based on your interests and preferences.

Legal Compliance:

To comply with legal obligations and regulatory requirements.
To respond to legal requests and prevent fraud or illegal activities.

3. How We Share Your Information

Third-Party Service Providers:

With payment processors, booking platforms, and other service providers necessary to deliver our services.
With marketing partners who help us manage and execute our promotional campaigns.

Legal Requirements:

When required by law or in response to legal requests.
To protect the rights, property, and safety of Dive Lord Howe, our customers, and others.

Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

Protection Measures:

Use of encryption technologies to secure sensitive data during transmission and storage.
Implementation of access controls to restrict data access to authorised personnel only.
Regular security audits and updates to protect against vulnerabilities.

5. Your Rights and Choices

Access and Correction:

You have the right to access the personal information we hold about you and request corrections to any inaccuracies.

Data Deletion:

You can request the deletion of your personal data, subject to certain legal and operational constraints.

Opt-Out:

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookie Preferences:

You can manage your cookie preferences through your browser settings.

6. Children's Privacy

We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes and provide the updated policy on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us via our Contacts Page.